We have been trying for 3 months to get a loan modification. We sent in the package with all the documents they requested.
We heard nothing. I called was was transferred from customer service to loan modification department. I was told that they have not notes they even received the pacakage. So I faxed it again.
I called 21 days later, again, told by some other person on the phone that they did not have it. I faxed it again. I called a week later, they said they had it but there was a note that they were missing proof of income. I told them it was in the package and to look again.
THey said they would look and call back. NO one called back, so I called again thenext day. Different person said all docs there and we were good to go, now they would be sending it to a Justin Anderson to handle form here on out-however, they would not give me his extention, said they would e-mail him and have him call us. Waited a week, no call from Justin, called in again, was told now there was a note from justin saying he need proof of spouse unemplyment.
I asked why he never called us to ask for it and was told he will never call us until he is ready and until then I have to call in repeatedly and check with them to see if he had put new notes on the system. When I asked to speak to a manager I was told that it was not a manager issue and they would not let me speak to one. When I got upset and demanded a manager, they hung up on me.
I called back, pissed off now, and asked for a manager, person I spoke to said they did not not know "what my problem was" and hung up on me. I called again, now really p0issed, again asked for a manager, was told they could not send me to one and told me to cool off and call back later-they hung up on me again.
Homecomings does not want to do loss mitigation, they want to frustrate you so that you just give up/